Comments on: How to Lose Clients: Recovering from a Mistake http://www.awesome-seo.com/how-to-lose-clients-recovering-from-a-mistake/ Because anything less would not be awesome Mon, 27 Jul 2009 19:54:12 -0700 http://wordpress.org/?v=2.9.2 hourly 1 By: How to Lose Your Clients: Account Management | Gonzo SEO http://www.awesome-seo.com/how-to-lose-clients-recovering-from-a-mistake/comment-page-1/#comment-33 How to Lose Your Clients: Account Management | Gonzo SEO Tue, 11 Mar 2008 20:29:09 +0000 http://www.awesome-seo.com/?p=19#comment-33 [...] While you may not like the mistake you made, you should always fess up. There are many ways to recover from a mistake, and lying isn’t one of them. Share and Enjoy: These icons link to social bookmarking sites [...] [...] While you may not like the mistake you made, you should always fess up. There are many ways to recover from a mistake, and lying isn’t one of them. Share and Enjoy: These icons link to social bookmarking sites [...]

]]> By: pratt http://www.awesome-seo.com/how-to-lose-clients-recovering-from-a-mistake/comment-page-1/#comment-32 pratt Fri, 11 Jan 2008 21:33:32 +0000 http://www.awesome-seo.com/?p=19#comment-32 I completely agree. If you can avoid making excuses and trying to cover up after yourself, but are able to give them a reason (like you stated), then you should be in the right boat. Clients are really defensive of their websites, especially small business owners. So it is wise to not get defensive. Thanks for stopping by, I always enjoy your work! I completely agree. If you can avoid making excuses and trying to cover up after yourself, but are able to give them a reason (like you stated), then you should be in the right boat.

Clients are really defensive of their websites, especially small business owners. So it is wise to not get defensive. Thanks for stopping by, I always enjoy your work!

]]> By: SlightlyShadySEO http://www.awesome-seo.com/how-to-lose-clients-recovering-from-a-mistake/comment-page-1/#comment-31 SlightlyShadySEO Fri, 11 Jan 2008 21:21:46 +0000 http://www.awesome-seo.com/?p=19#comment-31 Although I do not directly take clients, I've had similar experiences with affiliate programs. I always try and negotiate for a higher percentage commission, and explain how much traffic I can send. If it dips far below that, sometimes I get an angry call. Avoiding excuses is a must, but it's important to remember to give them a REASON. Giving a reason shows you're not just blowing them off; you've looked into it, you know what you're doing, and it will be fixed. Excellent article though. Although I do not directly take clients, I’ve had similar experiences with affiliate programs. I always try and negotiate for a higher percentage commission, and explain how much traffic I can send. If it dips far below that, sometimes I get an angry call.
Avoiding excuses is a must, but it’s important to remember to give them a REASON. Giving a reason shows you’re not just blowing them off; you’ve looked into it, you know what you’re doing, and it will be fixed.

Excellent article though.

]]> By: Jason Green http://www.awesome-seo.com/how-to-lose-clients-recovering-from-a-mistake/comment-page-1/#comment-30 Jason Green Tue, 08 Jan 2008 18:26:08 +0000 http://www.awesome-seo.com/?p=19#comment-30 I agree completely with not giving excuses. Not trying to be blunt, but they don't care so much about YOU the person. They care that their site isn't working. They just want to know that you're fixing the problem, and when it's done. After the fire has died down, feel free to have a little chit-chat about how the problem came about and what you should have done to prevent it. I agree completely with not giving excuses. Not trying to be blunt, but they don’t care so much about YOU the person. They care that their site isn’t working. They just want to know that you’re fixing the problem, and when it’s done. After the fire has died down, feel free to have a little chit-chat about how the problem came about and what you should have done to prevent it.

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